Help

Account Identification Process

The TAB is required by government legislation (Anti-Money Laundering and Counter-Terrorism Financing Act 2006) to verify the age and identity of all new account applicants within 90 days of opening your account. To help us do this you can:

  1. Take the necessary ID documents into your local TAB Agency (see below for accepted documents); or
  2. If you are applying from outside of Western Australia, complete and send our Acceptable Referee Form with copies of the identification sighted by the Acceptable Referee.
  3. Complete, print and attend a Australia Post Office outlet with relevant Identification and Australia Post Identity Verification Form.
  4. If you are applying from overseas please download, complete and send our Overseas Application Form.

It's important to verify your identity

It's important to verify your identity and return your signed declaration as quickly as possible to have your account fully activated. This means you will:

  • Enable you to make withdrawals from your account;
  • Enable you to make a bet at your local TAB Agency;
  • Avoid your account being suspended after 90 days from the opening date;
  • Avoid your account being suspended if your account balance exceeds $1,000 at any time or deposits in excess of $2,000, including winnings, are made to the account within 90 days from the opening date.

Document Identification Process

Below is a list of documents that can be presented at your local TAB Agency to assist verifying your proof of age and identity (including confirmation of your current address).

Group 1 - Primary documents with photograph
Acceptable documents include: Passport (current or expired within the previous two years), Current Australian Driver's Licence, Proof of Age Card, Working with Children Check and WA Learners Permit

Group 2 - Primary documents without photograph
Acceptable documents include: Birth Certificate, Citizenship Certificate, Certified Copy of Birth Extract, and current CentreLink Concession Card and Licence and to Perform High Risk Work (Worksafe WA Card)

Group 3 - Documents issued within previous 3 months
Acceptable documents include: Council Rates Notice, Electricity Account, Gas Account, Fixed Line Phone Account, Water Usage Account, Water Rates Notice, Australian Taxation Office notice of assessment.

Group 4 - Supplementary Documents
Acceptable documents include: Medicare Card, Health Insurance Membership Card (e.g. HBF, Medibank), Recreation Skippers Ticket. Maritime Security Industry Card, (MSIC), Mailed Bank Statement with Name and Address displayed, Aviation Security ID Card (ASIC), Dangerous Goods Licence,Australian Bank or Building Society issued EFTPOS Card. Note: Mastercard, Visa, Amex and Diners Club will not be accepted for identification.

To verify your identity, you can present the following combinations of the above ID documents:

  • Any two Group 1 documents; or
  • One Group 1 and one Group 2 document; or
  • One Group 1 and one Group 3 document; or
  • One Group 1 and two Group 4 documents; or
  • Any two Group 2 documents
  • One Group 2 plus one Group 3 document or two Group 4 documents; or
  • Two Group 3 and two Group 4 documents.

Return a signed declaration

As part of the application process, All Australian customers are required to return a signed declaration, in addition to verifying your identity, to fully verify your account.

How to obtain an application form. Please choose one of the 3 options below:

  1. If you have provided an email address with your application, check your emails for your welcome email and print, sign and return the signed declaration; or
  2. Click onto the following link declaration(PDF) print, sign and return the signed declaration.
  3. Visit your local TAB agency and complete an application form.
    The agent will send the form to Head Office for processing.

For option 1 or 2 please return to Head Office by using one of the following options

By Email

Print sign and return via email by scanning or taking a photo and sending to
contactus@tabtouch.com.au

In Person

Print and sign the form and return to:
14 Hasler Road OSBORNE PARK  

By Mailing using our post paid address

Racing & Wagering WA

REPLY PAID 70426

OSBORNE PARK, WA, 6017

No Postage Stamp Required

Or Fax to our Customer Management Team
Fax Number:  (08) 9446 2835

If none of the above options are suitable please contact the Customer Management Team on 1300 36 36 88 to make alternative arrangements.

As part of the application process, All International customers are required to return an Overseas Application Form to fully verify your account.

We're Here to Help!

You can contact our Customer Management Team on 1300 36 36 88 or email contactus@tabtouch.com.au for all your account enquiries.

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